Expert Mode | About Us

Expert Mode was founded on a simple principle: complex programmes fail not because of technology, but because of poor governance, unclear ownership, and a lack of commercially-driven leadership. We exist to change that.

We are regularly brought in to recover underperforming programmes and restore executive confidence. From multi-million-pound ERP re-implementations to global digital rollouts spanning nine countries and 45,000+ users, we deliver where it counts.

Our expertise spans Salesforce, IFS, Infor, ServiceNow, Azure, and data platform delivery. We combine board-level stakeholder influence with a strong grounding in technology — PRINCE2, MSP, MCSE, and ITIL — enabling pragmatic, commercially driven leadership.

We have delivered for organisations including Interpath Advisory, Hammerson, Munich Re, Post Office, ASOS, Virgin Trains, Amazon, and many more across financial services, retail, public sector, and property.

Now let us bring that expertise to your programme

Why Expert Mode?

What sets us apart

We specialise in recovering programmes that have stalled or failed. We bring structure, pace, and accountability from day one.

We operate at board level, translating complex technical programmes into clear commercial outcomes that executives and sponsors can trust.

With PRINCE2, MSP, MCSE, and ITIL credentials, we bridge the gap between strategic vision and technical execution with authority.

We have delivered global programmes across 79 offices in multiple continents, managing international teams and multi-million-pound budgets.

We have deep experience in PE-backed, high-growth, and regulated environments where the margin for error is zero and the stakes are high.

Ready to bring your programme back on track? We would welcome a conversation.

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Proven results across complex programmes

Delivered a multi-country ERP re-implementation across the UK, Ireland, Spain, Germany, Austria, Hong Kong, and the Caribbean, achieving go-live readiness in 9 countries within 18 months while recovering control of a multi-million-pound budget.

Global Advisory Firm — ERP Programme

Recovered a stalled £29m digital transformation programme, leading the rollout of ServiceNow to 50,000 users and directing a blended team of 52 across 11,500+ locations nationwide.

Major Public Sector Organisation — Digital Programme

Delivered a new Target Operating Model and outsourced operational services, cutting administrative costs by 14% and increasing deal value by 23% while relaunching a failing ERP re-implementation.

FTSE Property Group — Transformation Programme

We Are Expert Mode — Specialists in Complex Transformation & Programme Recovery

With over 20 years of experience leading high-impact transformation across enterprise platforms, data, and operations, Expert Mode exists to bring clarity, control, and momentum to the programmes that matter most.

Now let us bring that expertise to your programme

Why Expert Mode?

Proven results across complex programmes

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