Work Transformation, Recovery
A new operating model and an ERP rescue for a FTSE property group
Administrative costs down 14% and deal value up 23%.
Situation
A FTSE property group needed a new operating model. At the same time its Salesforce and Infor ERP re-implementation was failing.
What we did
We designed a new target operating model with an outsourced service model, and relaunched the failing re-implementation. We reported to the CFO and the board throughout.
Result
Administrative costs fell by 14% and deal value rose by 23%. The re-implementation restarted on a new plan.
Shape of the engagement
Programme director reporting to the CFO and the board, 2021 to 2022.
We don't name clients anywhere without their written permission. The case studies describe the shape of the work instead: sector, ownership, scale, situation and result.